We are a small business striving to meet our client’s needs. All appointments are confirmed in advance. We would appreciate 24 hours notice for rescheduling or cancelling your session so we can offer it to someone else. Reluctantly, missed appointments are charged at the full rate of the session. A cancellation less than 24 hours notice will be charged at half the rate.
Your session begins from the time of your scheduled appointment, not from the time of your arrival and it will end on time. Late arrival will reduce your treatment time, therefore we recommend you arrive 5-10 minutes early. However, for your first appointment plan on arriving 10 minutes early to fill out the necessary intake form. You can save time by downloading the form beforehand and bringing it, completed with your details, to your first consultation. By completing and signing this form, you agree to the terms and conditions outlined above.
If an emergency has arisen, please contact us as soon as possible and we will work with you to find an alternative time.
There will be no refund once a term has commenced, or for missed classes. You can do a catch up class within the 10 week term, provided you arrange it with the instructor in advance – please don’t just turn up. If you know you are going to miss a class, please let us know as early as possible so that the spot can be reallocated.